After completing a few large projects in the fall of 2007, LAN Associates, Engineering, Planning, Architecture, Surveying, Inc. (LAN), a 75-person firm from Midland Park, New Jersey, experienced a significant downturn in work, exposing inefficiencies throughout the firm. Two years later, the firm has rebounded with a leaner, more efficient operation and its highest revenue to date.
This article originally appeared in the May 2010 issue of Professional Services Management Journal, a publication of PSMJ Resources, Inc. For more information or to subscribe, visit www.psmj.com or call 1-800-537-7765.